Ordering and delivery
Practical information about shipping charges, delivery estimates, fulfilment and delivery problems.
1. Contracting party
Importeria B.V. is always the seller and contracting party. A producer or fulfilment party may make, prepare or ship the wine without becoming the contractual seller.
2. Charges and delivery estimates
Available shipping charges and indicative delivery times are determined dynamically at checkout for the products, destination, customer context and fulfilment locations. This page therefore contains no fixed rate or free-shipping threshold.
3. Multiple shipments
Products from different inventory or fulfilment locations may be shipped separately. The order view may show separate status, carrier and tracking information for each shipment.
4. Delivery and risk
Importeria remains responsible for performance of the consumer contract. To the extent required by mandatory law, risk passes when you or a third party designated by you other than the carrier receives the products.
5. Failed delivery
Check the delivery address before placing an order. Contact order@importeria.nl following a failed delivery. Any new delivery charge is applied only where permitted by the circumstances and applicable law and clearly disclosed in advance.
6. Damage or missing products
Report a damaged, incomplete or incorrect delivery as soon as possible, including the order number and a clear description. Retain packaging and, where reasonable and safe, take photographs. Importeria assesses and provides an appropriate remedy without restricting your statutory rights.
Carriers
Importeria ships through DPD/BRT and other approved carriers. Available shipping charges and delivery information are shown before ordering. Importeria B.V. remains your contractual seller.
Company details
Importeria B.V.
Keulsepoort 2 - Unit 280
5911 BZ Venlo
The Netherlands
KvK: 76959066
VAT: NL860853901B01
+31 (0)20 220 210 8
Monday-Friday
09:30-17:30