As a seller, we guarantee the quality of our products. After all, products must meet the reasonable expectations that you as a customer may have of this. In the unlikely event that something is wrong, we would like to hear about it and together we will look for a suitable solution. This ‘legal guarantee’ applies without prejudice to any additional guarantees offered.

Complaints and disputes

If you have a complaint about our products or our service, you can contact us by email at You will receive a substantive response from us within 14 days of receiving your complaint.

Are you not satisfied with the handling of your complaint? Then you can submit it to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague ( You can also submit your complaint to the Disputes Committee via the European ODR Platform (