Frequently Asked Questions.

Importeria B.V.

White Point Amsterdam
Laarderhoogtweg 25
1101 EB Amsterdam
Chamber of Commerce number 76959066
Email: info@importeria.com
Trade names: importeria.com, importeria.nl and Importeria wine club.

ORDERS

How can I order from Importeria?

At Importeria you can order online in our webshop. First you select the wine and indicate how many bottles you want. Then click on the button “ADD TO CART”. You will then be taken to the “Shopping cart” page and you will see selected wines in the Shopping cart list. You can then add other wines or click on the button “PROCEED TO CHECKOUT”.

You are now on the “Checkout” page and must complete the “Invoice details” and you can choose how you wish to pay. You must also read and agree to the terms and conditions of the website.

You conclude by clicking on the button “PLACE ORDER”, after which you will be taken to the website of our payment provider Mollie.

After the payment has been made, you will return to our website and we will report that your order has been received in good order.

What is the minimum order quantity?

Importeria uses 6 bottles with a total value of at least € 50, = as a minimum order.

Do you also ship the wines to other countries?

Importeria does not yet ship the wines to other countries, but only within the Netherlands.

Can i cancel my order?

If your order has not yet been shipped, you can cancel your order free of charge. To do so, you should contact customer service, preferably by email: customerservice@importeria.com, stating your name and order number. We will let you know immediately whether the order has already been shipped or whether it can still be canceled.

If the order has already been sent, you must follow the cancellation procedure after receipt.

PAYMENTS

How can I pay at Importeria?

Bij Importeria kunt u vooraf betalen via een bankoverschrijving (IBAN/SEPA), Creditcard, iDEAL, Klarna Achteraf betalen en PayPal.

Wat is bankoverschrijving of wel een SEPA/IBAN-overboeking?

Bankoverdracht gaat middels een SEPA betaling, SEPA staat voor Single Euro Payments Area. Het werd geïntroduceerd door de Europese Raad om het betaalverkeer in Europa te vereenvoudigen. Met SEPA kunnen overboekingen gedaan worden van iedere Europese betaalrekening naar iedere andere Europese betaalrekening. Betalen via overboeking is een vertrouwde en veilige manier voor consumenten om online aankopen te betalen. Via internetbankieren kan het bedrag heel simpel overgeboekt worden. SEPA-overboekingen worden ondersteund in 34 landen. Nederland, België, Frankrijk, Duitsland en Polen hebben allemaal een hoog percentage online shoppers die hun aankopen betalen via SEPA-overboeking.

De Europese Unie heeft de SEPA-standaarden ontwikkeld om overboekingen van euro’s te stroomlijnen. Hiervoor zijn consistente en uniforme bankrekeningnummers, IBAN, ingevoerd. De gestandaardiseerde bankrekeningnummers zorgen ervoor dat internationale overboekingen sneller verwerkt kunnen worden en geen bijkomende kosten met zich meebrengen. Hierdoor kunnen bedrijven en winkels klanten bereiken over heel Europa. Voor consumenten bestaan de voordelen uit een grote, internationale toegankelijkheid van winkels, snelle transacties en lage transactiekosten.

What are credit cards?

Most online purchases worldwide are paid by credit card. Cardholders can make purchases on credit and pay back later, usually at the end or beginning of the month, the entire amount they have spent during the month. The world-renowned credit card companies inspire trust in customers and consumers, and typically offer comprehensive buyer protection and insurance, resulting in more conversion for merchants. When you accept payments by credit card in your webshop you can receive payments from all over the world.

Mollie supports all major global and localized credit card brands. We currently support Visa, Mastercard, American Express, Cartes Bancaires and CartaSi, which can serve customers both globally and locally. Visa alone has 2.5 billion cards in circulation and is used in more than 200 countries. In total, Visa processes 109 billion transactions per year.

How does credit card payment work?

Paying with a credit card is very easy. All customers need to do is enter their card details and authorize the payment. Using our Recurring API, it is also possible to facilitate one-click payments, spread payments and other complex payment structures via credit card.

What is iDEAL?

iDEAL is the most used payment method in the Netherlands. At least 60% of Dutch shoppers use it to pay for their online purchases. It is a reliable and easy online payment method that enjoys a lot of confidence. Consumers transfer money from their own account, via the online banking product of their own bank. This guarantees a successful payment that cannot be reversed by the customer. The customer’s bank further guarantees the security of the transaction.

iDEAL is seamlessly integrated with the online banking environments of the 10 largest Dutch consumer banks. Customers of these banks can use the online banking products to make payments. Participating banks are ABN AMRO, ASN Bank, bunq, Handelsbanken, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank and Van Lanschot Bankiers.

The use of this payment method is also increasingly spreading outside of e-commerce applications. Online invoicing software increasingly sends an iDEAL payment link so that payments can be made immediately. Charities implement iDEAL to accept donations.

Since its introduction in 2005, more than a billion transactions have been processed via iDEAL and more than 100,000 web shops and other organizations have already implemented it as a payment method.

How does iDEAL work?

Customers pay from the online banking environment of their own bank. The security of the transaction is guaranteed by the customer’s bank. In our checkout, customers choose iDEAL and their bank. After this, they are forwarded to the online banking environment of their bank and asked to log in. The amount to be transferred and further payment details are already filled in, the customer only has to confirm the payment. When this is done, the bank immediately confirms the payment and the customer is returned to the webshop. The retailer can process the order immediately, because payment is guaranteed.

What is Klarna: Pay afterwards?

‘Pay afterwards’ gives the customer the option to pay within 14 days. As soon as the order has been shipped, the customer will receive the invoice via Klarna. The actual payment is arranged by the customer himself with Klarna.

How does Klarna work: Pay afterwards?

In the ordering process, the customer selects ‘Klarna: Postpay’ as payment method.
The customer fills in his details and completes the order.
With the first order, a customer creates a Klarna account, where the customer enters name, billing address, date of birth, telephone number and e-mail address.
For each recurring order, the customer only enters email address, phone number and date of birth.
After completing the order, the customer will receive an email with a payment request. The amount is added to the outstanding amount in the customer’s Klarna account.
The customer pays in his preferred way through the online customer portal of Klarna or the Klarna app.

What is PayPal?

PayPal is the most used online wallet worldwide, with more than 184 million active users. It is available as a payment method in 202 countries and is also increasingly used in the Netherlands. Every year, more than 4 million online purchases are paid via PayPal in the Netherlands.
PayPal allows customers to link their credit card information or bank account to their PayPal account, or to add funds to their account. When paying for a purchase, you only pay with the email address and password of the PayPal account and no further personal or financial information is required, making it a very secure payment method. Payments can also be made via telephone or tablet, making it easy for customers to pay anywhere.

PayPal is an easy and safe way to pay online and it enjoys a lot of confidence with customers because no personal or financial information is shared when a payment is made. In addition, PayPal offers protections for both consumer and seller. If the consumer receives a wrong or bad product, he or she can request a refund of the purchase price. As a seller, you are protected against, among other things, incorrectly reclaimed payments.

The use of PayPal is also increasing outside web shops. For example, ticket platforms, travel agencies and marketplaces are increasingly using the payment method.

How PayPal works

To receive payments via PayPal, you need a business PayPal account. You can easily and quickly link this account to your Mollie account. When consumers choose to pay with PayPal, we redirect them to the PayPal payment page where they log into their PayPal account. Here they find the payment options they have linked, they can choose which option they wish to pay with and confirm the payment. As a seller you will receive immediate feedback from Mollie as soon as the status of the payment is known. You will then receive the amount in your PayPal account, from which you can transfer it to your account or make a payment yourself via PayPal.

Can I pay safely?

Importeria uses the payment services of Mollie. We attach great importance to secure payment and therefore use this specialist for webshop payments. In addition, to secure your payment details, Importeria uses the latest encryption techniques such as, for example, Secure Socket Layer (SSL). SSL is the recognized standard protocol that guarantees secure data exchange on the Internet. All data that you share with us is sent encrypted to Importeria.

SHIPMENT

How does Importeria ship your order?

Importeria uses renowned courier services, such as PostNl, DHL, DPD and others. Shipment takes place directly from our depot in Italy.

When will my order arrive?

De verzending vindt direct plaats uit ons depot in Italië. U dient rekening te houden dat het transport maximaal 3 tot 6 werkdagen duurt. Bestelling die voor 12:00 zijn gedaan, worden dezelfde werkdag verzonden.

Indien leveringstijden afwijken vermelden wij dit op de product pagina.

You will receive a track and trace code?

Importeria sends the packages from Italy together with other orders. After the packages have arrived in the Netherlands at the courier’s distribution center, all packages receive a track and trace code. This code will be shared with you by email.

What does the carrier do if I am not at home for the delivery?

If you are not present when the order is delivered, the order will be delivered to the neighbors or the package will be offered again the next day.

If you are not present at the second delivery attempt, the order will be held and you will be contacted or delivered to the nearest collection point. In this case, the courier will send a notification in the letterbox, so that you can pick up the order yourself. Please note that the package remains at the collection point for a maximum of seven days. After this, it will be returned to us.

TIP: Have the order delivered to the address where you are present during the day by entering a different delivery address, for example at work.

Will the package be offered again.

Yes, the package will be offered a second time, if you are also not present the second time, you will be contacted and / or delivered to the nearest collection point.

Will it be delivered to the neighbors?

Unfortunately, it is not possible to deliver your package to your neighbors due to alcohol regulations. If you are not home at the time of delivery, the courier will attempt to deliver the package again on the next business day.

If the second delivery attempt is also unsuccessful, you can pick up your package at the nearest DPD pickup point. The courier will notify you of the pickup point address and provide further instructions for collecting your package. We recommend picking up your package as soon as possible to ensure that the quality of the wine is maintained.

Will the package be left at a collection point?

If the package cannot be delivered to the address indicated by you, it can be left at a collection point. You will be informed of this.

Right of withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good.
To exercise the right of withdrawal, you must inform us by means of an unambiguous statement (for example, in writing, by post, fax or e-mail) that you are withdrawing from the contract. You can use the Model withdrawal form (PDF) >, but you are not obliged to do so.
To meet the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the withdrawal

If you cancel the contract, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without delay and in any case, no later than 14 days after we have been informed of your decision to withdraw from the contract, back from us. If you return only part of your order, the costs for delivery will not be refunded. We will pay you back with the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise; in any case, you will not be charged for such reimbursement. We may withhold reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately, but in any case no later than 14 days after the day on which you have notified us of your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct costs of returning the goods.

Our return address:

Importeria BV
Laarderhoogtweg 25
1101 EB Amsterdam

You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

Pay attention!
Different rules may apply to certain pre-subscription actions. We will point this out at the time of purchase.